Shipping Policy

Every order is handled with care. Our hats and goods are crafted and packaged to travel safely worldwide.

Overview

This page explains how we ship, typical timelines, and who is responsible for what at each step.

Processing Times

Made-to-Measure Hats: generally 1–2 weeks.
Custom Hats: generally 2–3 weeks, with additional time if artwork is involved or if materials are pending. Timelines may also depend on client responsiveness when booking/attending consultations.
Hats Collections: typically ship within 3–5 business days.

If we anticipate exceeding the quoted timeframe (e.g., high order volume, material delays), we will notify you.

Carriers & Delivery Options

We ship via UPS, DHL, and Canada Post.
Signature: not required by default; available upon request before shipment.
PO Boxes / Remote Areas: Certain services may be limited; we will advise alternatives if needed.

Shipping Rates

Shipping costs are not calculated at checkout and are based on destination, weight/volume, and service.

On request (before purchase), we may be able to quote alternate rates via our carriers.

Taxes, Duties, and Import Fees

International shipments may be subject to taxes, duties, tariffs, or VAT set by the destination country. These charges are not included in our prices or shipping fees and are the client's responsibility. We do not control these costs or their timing.

Insurance

All parcels are insured for $100 by default.

Additional insurance can be added upon request prior to shipment; we will quote the cost on request.

Packaging

Hats: shipped in a rigid hat box, secured within a corrugated outer carton for protection.
Leather goods & oddities: shipped in padded mailers or bubble-protected envelopes, as appropriate.

Address Accuracy, Edits & Cut-Off

Please confirm your shipping address is complete and accurate at checkout.

Address changes are possible only before an order is handed to the carrier; contact us immediately with your order number.

Undeliverable or Returned Shipments

If a parcel returns to us due to any of the following:

  • incorrect/incomplete address
  • refusal of delivery
  • failure to collect from the carrier, or
  • non-payment of duties/taxes

the client is responsible for:

  • the original shipping charges
  • any carrier return fees billed to us, and
  • re-shipment costs if you request the parcel be sent again

If you do not request re-shipment, a refund may be issued for eligible Hats items only per our Refund & Return Policy, less all shipping/return fees. Custom and Made-to-Measure items remain final sale.

Delays, Risk & Responsibility

Once a parcel is accepted by the carrier (first scan), risk of loss or delay transfers to the client.

We are not responsible for delays caused by carriers, customs processing, weather, or other events beyond our control.

We provide tracking details as proof of shipment and will assist with carrier inquiries where possible.

Order Status & Support

For delivery updates, special shipping requests (signature, insurance, alternate quotes), or any issues with your shipment, contact us with your order number.

Returns & Exchanges

For returns and exchanges, please review our Refund & Return Policy. It includes eligibility requirements, timelines, and the process to request authorization.

Need Assistance?

Contact our customer service team for any shipping inquiries

info@lecisele.com